SHIPPING POLICY

Effective Date: January 4, 2025

At Novasopic, we prioritize delivering your orders promptly and in excellent condition. This Shipping Policy outlines the terms and conditions regarding the delivery of our products.


1. Shipping Methods

We offer multiple shipping options to suit your needs:

  • Standard Delivery: Available for all orders. Delivery time varies based on location.
  • Express Delivery: Faster delivery for urgent orders, subject to additional fees.
  • Cold Chain Shipping: Specialized shipping for perishable items to maintain freshness.

2. Delivery Timeframes

  • Local Orders (within city limits): 1–2 business days.
  • Regional Orders: 2–4 business days.
  • National/International Orders: 5–10 business days, depending on the destination and customs clearance.
  • Custom Orders or Imported Products: 7–14 business days.

Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or holidays.


3. Shipping Costs

  • Free Shipping: Available for orders over $500 within designated areas.
  • Standard Shipping Fee: Calculated based on order weight, volume, and delivery location.
  • Express Delivery Charges: Additional fees apply, depending on urgency and destination.

Shipping costs will be clearly stated at checkout before confirming the order.


4. Order Tracking

Once your order is shipped, we will provide a tracking number via email or SMS, allowing you to monitor your shipment in real time.


5. Packaging

We ensure all products are securely packaged to prevent damage during transit. For perishable items, we use cold chain technology or insulated packaging to maintain freshness.


6. Delivery Acceptance

  • Customers are required to inspect the goods upon delivery.
  • Any issues, such as damage or incorrect items, must be reported to support@qubesopic.com within 24 hours of receipt.

7. Undeliverable Packages

If a package cannot be delivered due to an incorrect address, absence of the recipient, or refusal to accept the shipment:

  • The package will be returned to Novasopic.
  • Additional shipping fees may apply for re-delivery.

8. Shipping Restrictions

  • We currently do not ship to certain remote locations or countries with import restrictions.
  • For international orders, customers are responsible for any applicable customs duties, taxes, or clearance fees.

9. Force Majeure

Novasopic is not liable for delays caused by events beyond our control, including natural disasters, strikes, or government restrictions.