Sales Policy for Novasopic

Effective Date: January 4, 2025

At Novasopic, we aim to deliver premium-quality products and exceptional service to our customers. This Sales Policy outlines the terms and conditions of purchasing from Novasopic, ensuring transparency and mutual understanding.

1. Scope of Application

This policy applies to all transactions between Novasopic and its customers, including restaurants, hotels, catering businesses, and individual buyers.

2. Ordering Process

  • Order Placement:
    Orders can be placed through:

  • Order Information Required:
    Customers must provide accurate product details, quantities, delivery address, and contact information.

3. Payment Terms

  • Payment Methods:

    • Credit/Debit Cards (Visa, MasterCard, etc.).
    • Bank Transfers.
    • Cash on Delivery (COD) for eligible orders.

  • Advance Payment:
    For bulk orders or custom imports, customers must pay at least 50% upfront.

  • Full Payment:
    Remaining balances must be cleared before delivery unless otherwise agreed.

4. Pricing and Discounts

  • Pricing:
    Prices are listed in USD and subject to change without prior notice. Final pricing will be confirmed at the time of order placement.

  • Discounts:

    • Volume-based discounts for bulk orders.
    • Special promotions and loyalty rewards for returning customers.

5. Shipping and Delivery

  • Delivery Times:

    • Standard orders: 1–3 business days for local delivery.
    • Custom/import orders: 7–14 business days.

  • Shipping Costs:

    • Free shipping for orders over $500 within designated areas.
    • Shipping fees for smaller orders or distant locations will be clearly communicated during order confirmation.

  • Risk of Loss:
    Risk passes to the customer upon delivery.

6. Order Modifications and Cancellations

  • Modifications:
    Orders can be modified before shipment. Additional charges may apply for changes in quantity or product type.

  • Cancellations:

    • Free cancellation is allowed before shipment.
    • After shipment, cancellations are subject to our Refund and Returns Policy.

7. Product Quality Assurance

Novasopic guarantees the quality of all products as described. In case of any issues, customers should report them within 24 hours of delivery for resolution under our Refund and Returns Policy.

8. Force Majeure

Novasopic is not responsible for delays or failures due to circumstances beyond our control, such as natural disasters, strikes, or government regulations.

9. Amendments to Sales Policy

Novasopic reserves the right to update this policy. Changes will be communicated on our website and will apply to future transactions.

Contact Information

For questions or support regarding sales, please reach out:
Email: sales@novasopic.com
Phone: +1-800-NOVA
Address: 456 Gourmet Lane, Culinary City, USA