Refund and Returns Policy for Novasopic

Effective Date: January 4, 2025

At Novasopic, customer satisfaction is our top priority. We are committed to providing the highest quality products, but if you are not fully satisfied with your purchase, this policy outlines your options for refunds and returns.

1. Eligibility for Returns and Refunds

You may request a return or refund under the following conditions:

  • The product was damaged or defective upon delivery.
  • The wrong product was delivered.
  • The product does not match the description or quality as advertised.

Note: For perishable items (e.g., fresh meat, seafood, or vegetables), claims must be made within 24 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or partially used products.
  • Products purchased during clearance or promotional sales, unless defective.
  • Items not stored as instructed (e.g., perishable goods not kept at required temperatures).

3. Refund Process

To request a refund:

  1. Contact Us: Reach out to us at returns@novasopic.com or +1-800-NOVA within 24 hours of receiving your order.
  2. Provide Evidence: Submit proof of purchase (invoice) and evidence of the issue, such as photos or videos.
  3. Evaluation: Our team will evaluate the request and provide a decision within 3 business days.

Refunds will be processed via the original payment method and may take 5-7 business days to reflect in your account.

4. Returns Process

If eligible for a return:

  1. Prepare the Product: Ensure the item is in its original packaging and condition.
  2. Schedule a Pickup: Contact our customer support to arrange a pickup or drop-off at a designated location.
  3. Inspection: The returned product will be inspected to confirm eligibility.

Once approved, you may choose between a replacement product or a refund.

5. Shipping Costs for Returns

  • If the issue is due to an error by Novasopic (e.g., wrong or defective item), we will cover all return shipping costs.
  • For other return cases, customers are responsible for the shipping fees.

6. Exceptions

Novasopic reserves the right to deny refunds or returns under the following conditions:

  • The claim is made after the specified reporting period.
  • The product shows signs of misuse, tampering, or improper storage.

7. Contact Us

For any questions or assistance related to refunds and returns, please contact us:
Email: returns@novasopic.com
Phone: +1-800-NOVA
Address: 456 Gourmet Lane, Culinary City, USA