Refund and Returns Policy

Effective Date: August 16, 2025

At Novasopic, we are committed to ensuring the satisfaction of our customers. Our Refund and Returns Policy outlines the process for returning products, requesting refunds, and ensuring a smooth and trustworthy experience when purchasing our healthy food products.

1. Eligibility for Returns

Products purchased from Novasopic may be eligible for return within 30 days of delivery. To qualify for a return, items must meet the following conditions:

• Unopened, unused, and in original packaging
• Accompanied by a valid receipt or proof of purchase
• Free from damage, contamination, or spoilage not caused by shipping

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Perishable or consumable food items after delivery
• Gift cards or promotional items
• Products showing signs of tampering or improper storage

3. Return Process

To initiate a return, customers must contact our support team within the return period. Our team will provide instructions for safe product return. Items should be returned in secure packaging to prevent damage during transit.

4. Refunds

Once returned items are received and inspected, Novasopic will process the refund to the original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to a product defect or shipping error.

5. Exchanges

Exchanges are available for items of equal or lesser value, subject to availability. Customers should contact our support team to arrange an exchange and any price difference will be addressed at the time of the transaction.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact Novasopic immediately. We will provide a replacement or full refund, including applicable shipping costs, once the issue has been verified.

7. Contact Information

For assistance with returns, refunds, or exchanges, please contact:

Novasopic – Healthy Food Products in Finleyville, Pennsylvania
Address: 1948 Gill Hall Rd, Finleyville, Pennsylvania(PA), 15332
Phone: (412) 405-0417
Email: info@novasopic.com
Website: https://novasopic.com/

By shopping with Novasopic, you acknowledge and agree to this Refund and Returns Policy, ensuring a clear, fair, and trustworthy process for all purchases of healthy food products.